Wheels Honored with Two AI Excellence Awards, Showcasing Leadership in Applied AI
Source: Wheels
Wheels, a leader in fleet management and mobility, announced today that it has received two 2026 AI Excellence Awards from the Business Intelligence Group (BIG). The company was recognized for its Machine Learning (ML) program and for its AI-powered policy intelligence platform in the Product category.
These awards highlight Wheels’ focus on innovating in ways that create real-time value for clients. By applying Artificial Intelligence (AI) to real operational challenges, they are delivering measurable value for fleet clients through faster decisions, greater accuracy, and more consistent outcomes for clients today, and in the future.
AI Excellence Award for Machine Learning
Wheels was recognized for its ML program, which leverages more than eight decades of fleet data to optimize core operational processes. AI models support tasks such as validating odometer readings, reviewing repair orders, and identifying potential registration risks, reducing delays for customers while improving data quality.
Thoughtfully automating decisions such as simple repair orders, enables our support teams to focus on handling complex and often more expensive transactions where they can save clients time and money.
Beyond operational decisions, Wheels is also using AI to better understand the interactions happening every day between vehicle operators and support teams. By operating behind the scenes and continuously learning from real-world fleet behavior, Wheels’ ML systems help reduce downtime, streamline operations, and elevate the vehicle operator’s experience.
AI Excellence Award in the Product Category
The company’s second award recognized its AI-powered fleet policy intelligence platform, which uses Retrieval Augmented Generation (RAG) technology. Built on decades of operational knowledge and a deep understanding of how fleet policies are created and applied, this platform turns complex, client-specific policy documents into instant, accurate answers.
By grounding every response in approved policy content, the platform eliminates manual searches, improves consistency in responses, reduces delays during service and safety events, and supports faster resolution of inquiries.
It delivers trusted guidance at scale and is already transforming internal vehicle operator support operations and is designed to expand into future self-service experiences.
Innovation Focused on Client Impact
According to Parsh Wanath, Vice President of Digital Engineering and Advanced Analytics at Wheels, the company’s approach to AI is intentionally focused on practical impact for fleet clients.
“These awards reflect our focus on innovating in ways that create real value and near-term impact for our clients,” said Wanath. “At Wheels, AI isn’t about technology for its own sake. We’re using it to help fleet leaders run more efficient operations, give drivers faster support, and scale the expertise of our teams across every client interaction. Everything we build starts with one goal, which is putting our clients first.”
